1. How much does shipping cost?
We offer free shipping on all USA orders .
2. How long does free shipping take?
Our free shipping option is delivered via Yunexpress , and takes anywhere from 15-20 business days.
We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
3. How do I check my order?
An email with tracking information will be sent to you once your order has shipped.
4. Do you offer international shipping?
We can only mail to some countries.
5. Can I ship multiple orders ?
Multiple orders placed on the same day cannot be combined and will ship separately.
6. Can I ship to multiple locations ?
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
7. Can I change my address ?
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
8. What if my item breaks during shipping?
In the unlikely event you receive a damaged or defective item, Nineo will replace it at no cost. Simply notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We’ll take care of the rest.
Don’t throw anything away until you speak with a rep; we might need the package back! In the event you’re asked to ship a package back, we can provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below.